Included with all web hosting services is access to our 24×7 help desk. Even on weekends and holidays our team is available to respond to any queries that may arise and require our intervention. Tickets are responded to shortly after being logged and you can expect responses within minutes, not hours.
When opening a support ticket, we kindly ask that you:
- Include all relevant account details (usernames, domains, etc.)
- Explain your issue in as much detail as possible
- Search our knowledgebase before submitting the ticket